The Power of Experience with Expert Bruce Temkin

In this episode, I have the joy of talking to the brilliant experience management expert, Bruce Temkin.  He is the Head of Qualtric’s XM institute, and shares his latest thoughts on how experience management is evolving.  We also take a deep dive into the impact of the pandemic on remote workforces, explore the six universal laws of experience management, and the future of remote work.  

Kevin Benedict

Partner | Futurist at TCS

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***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I work with and have worked with many of the companies mentioned in my articles.