Video for Service Technicians Using Handheld PDAs

Imagine this – a junior service technician needs advice on how to repair a piece of equipment. He pulls out his handheld PDA with a wireless connection, calls his supervisor back at the office, and starts taking a digital video of the equipment. The supervisor is able to view the digital video in real time and asks the junior service technician to move the video camera around so the equipment can be viewed from several angles. Advice is given and the junior service technician completes the job.

This scenario is available today. MobileDataforce’s PointSync mobile software for field service technicians is available here, and the ability to transform your Smartphone or handheld PDA into a live video cam can be found here.